How the Service Works
- STEP 1 -
Introducing the Service
The reseller introduces website agents as an enhancement to the services they already provide.
Because web professionals already manage or build websites for their clients, they are in a natural position to recommend tools that improve the visitor experience.
Many resellers choose to demonstrate the concept using an agent installed on their own website so clients can see how the interaction works.
We provide a fully programed Web Agent to the reseller, at a deep discount (details after qualified membership).
- STEP 2 -
Gathering Client Info
Once a client chooses to add a website agent, the reseller collects the materials needed to configure the system.
These materials typically include information such as:
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website URL (we crawl it)
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service info not contained on their website
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frequently asked questions (we provide an optimized template for the client)
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contact details if different from site.
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other relevant business information
This material provides the foundation used to configure the agent so that it reflects the client’s business and services.
- Step 3 -
Agent Configuration
After the materials are received, the agent is configured by White Label.
During this stage the system is prepared to:
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answer questions about the business
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guide visitors to relevant information
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collect visitor contact details when appropriate
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ask qualification questions if requested
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deliver conversation transcripts to the business inbox
This process allows the agent to represent the business in a helpful and consistent manner.
- STEP 4 -
Installation
Once configuration is complete, the agent is installed on the client’s website.
Installation is done using a small embed code placed on the website. The chat interface then appears on the site and becomes available to visitors.
Because installation is simple, the agent can be added without requiring major changes to the website. We offer two ways to install an agent; the standard chat box icon in the lower corner, OR as an inline page embed so that it sits much like a web form, on a page, ready to engage.
- STEP 5 -
Maintenance
After the agent is installed, ongoing maintenance and refinement are handled by White Label.
As businesses grow and information changes, adjustments can be made so the agent continues to provide accurate and useful responses to visitors. Incorrect responses are also corrected as required.
This allows the reseller to offer the service without becoming responsible for maintaining the system personally. We provide updates inclusive of our monthly fee, right through our generic domain ticket system. This includes adding or removing information and fine tuning how the agent answers specific questions.
- Step 6 -
Client Support
Reseller clients may access support through a neutral ticket system. This allows questions or adjustments to be submitted directly when needed while maintaining the reseller’s relationship with the client.
Conversation transcripts generated by the agent are delivered to the client’s inbox, allowing the business to review inquiries and follow up with visitors when appropriate, as well as monitor the accuracy of the system, and report any required tweaks.
The reseller doesn't have any involvement with anything beyond step 2
A Simple Process for Resellers
The goal of this service model is to allow web professionals to offer website agents as part of the services they provide without adding unnecessary complexity to their work.
The reseller maintains the client relationship, while the configuration and ongoing system operation are handled behind the scenes. Website agents allow web professionals to offer a modern website feature without becoming responsible for building or maintaining the system themselves.